RETURN
ANY items(s) purchased that you don't love may be exchanged or returned.
For a return to be eligible, the item must be in new and unused condition, with all tags and original packaging intact. It should be unworn or unused, and you must provide the proof of purchase.
Within 30 Days of Purchase
The 30 day timeframe starts from the date your order ships. Merchandise may be refunded in the original form and amount of payment for the returned merchandise.
To initiate a return, please contact us at support@danapergear.us. Feel free to reach out to us by email if you have any questions about the return process.
Remember to ship the return to the following address:
2227 Old Bridge RD STE 149 Lake Ridge VA 22192.
We will not accept items sent back without prior authorization.
Once your return is accepted, please ship your return merchandise back to us via the shipping method of your choice and retain your return tracking number in case of delivery issues. We are unable to provide free return shipping.
Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or wrong item, please inspect it upon receipt and contact us immediately. We'll assess the issue and make it right.
Exceptions / Non-Returnable Items
Please note that we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to get the item you want is to return the current one. Once your return is accepted, you can make a separate purchase for the new item.
Refunds
Upon receiving and inspecting your return, we'll notify you about the approval of your refund. If approved, the refund will be processed back to your original payment method within 10 business days. Keep in mind that it might take some time for your bank or credit card company to process the refund as well.
Danaper reserves the right to refuse worn or damaged merchandise.
If it has been more than 15 business days since your return was approved, please get in touch with us at email support@danapergear.us